Shipping Policy
1.As a bespoke service provider, the speed of making is limited and constant. Therefore, when the order volume increases, the time to fullfill an order will be extended. So when you find that your order fulfill time exceeds your expectations, don't worry, it's just due to a surge in order volume. All orders are properly made and shipped, business as usual except for fluctuations in making times.Custom cage order shipped in 8-12weeks approximately,other custom order shipped in 2-4 weeks approximately.Premade items ships in 7days.
2.All orders can be tracked in this website https://www.17track.net/en
3.If you choose "Free Shipping", the delivery time is not guaranteed. Usually it takes about 2 to 4 weeks to deliver. If you choose "Express Shipping", the delivery time is guaranteed, usually within 1 week after shipping.
Also,for free shipping, the package will be shipped via a shipper, that the tracking information won't be updated online until package arrives destination country, which usually take 10 to 14 days.
4.If the receive address is a remote area for DHL/TNT/UPS/Fedex,the additional remote service fee shall be paid by buyer. We will notify you before shipping if the remote service fee is charged.
5.You will be notified with the tracking number after your package has been shipped out.
6.All items are professionally packet with great care to ensure safe delivery. All parcel is packed discreetly,no sensitive information is on the parcel,and no one knows what is inside the package.
7.In order to lessen buyer's import tax or even exempt buyer from import tax,we shall declare the item with much less value than the actuall price paid for the item.If necessary,we will contact you to confirm the declare value.
8.We shall not take the responsibility for any shipping accidents,delays or other matters result from shippping carriers or force majeure reasons.
9.The lower declared value shall not reflect the total price paid by customer or the market price about the item,and perhaps shall not be suitable for those countries with different special tariff standard.We shall not take the responsibility if customs tax happen.Buyers are responsible for any customs and import taxes that may apply.